Política de envío

Shipping Policy

Thank you for shopping with Itsumi Botanicals! We strive to ensure a smooth shipping experience. Please review our shipping policy to understand how we process and deliver your orders.

1. Order Processing

  • Processing Time: Orders are processed within 1-3 business days. Orders placed on weekends or public holidays will be processed the next business day. During high volume periods, processing times may be slightly longer.

  • Order Confirmation: Once your order is placed, you will receive an email confirmation. Another email will be sent when your order has shipped.

2. Shipping Methods & Estimated Delivery

  • Domestic Shipping:
    We work with reputable carriers such as UPS, FedEx, and USPS. Estimated delivery times for domestic orders are typically 3-7 business days.

  • International Shipping:
    For international orders, delivery times can vary between 7-21 business days depending on destination and local customs procedures.

3. Shipping Charges

  • Calculation:
    Shipping fees are determined by the order’s weight, dimensions, and destination. These fees are calculated at checkout.

  • Free Shipping:
    Free shipping may be available on orders over [minimum order value]. Any promotions or free shipping offers will be clearly stated at checkout.

4. Order Tracking

  • Tracking Details:
    Once your order has shipped, a confirmation email with a tracking number and a link to track your package will be sent to you.

  • Tracking Updates:
    Please allow 24-48 hours for tracking information to be updated after shipment.

5. Shipping Issues

  • Lost or Delayed Packages:
    If your package has not arrived within the estimated delivery time or if tracking information hasn’t updated in over 10 business days, please contact us at [Your Contact Email] with your order number for further assistance.

  • Damaged Items:
    In the unlikely event that your order arrives damaged, please notify us within 48 hours of delivery. Include photos and a description of the damage so we can resolve the issue promptly.

6. International Shipping Considerations

  • Customs & Duties:
    International orders may be subject to customs fees, import taxes, and other charges. These fees are the responsibility of the recipient and are not included in the purchase price or shipping cost. We recommend checking with your local customs office for details regarding additional charges.

7. Policy Updates

  • Changes:
    We reserve the right to modify this shipping policy at any time. Any changes will be posted on this page and will take effect immediately upon posting.

  • Questions:
    If you have any questions regarding our shipping policy, please contact us at mario@itsumibotanicals.com or 531-278-1764